Terms of service

Oopsie Bow Terms of Service

Effective Date: 25 July 2026

Welcome to Oopsie Bow.

These Terms of Service ("Terms") govern your use of our website and your purchase of products from Oopsie Bow ("we", "our", "us").

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

These Terms are subject to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, the Protection of Personal Information Act 4 of 2013, and all other applicable South African laws.

1. About Oopsie Bow

Oopsie Bow is an online retailer specialising in children's hair accessories, including hair clips, bows, elastic bands and related accessories.

We reserve the right to modify, discontinue or update any products, services or website content without prior notice.

2. Eligibility

By using this website, you confirm that you:

  • are at least 18 years old or have permission from a parent or legal guardian;
  • have the legal capacity to enter into binding agreements;
  • will use this website only for lawful purposes.

3. Product Information

We aim to ensure all product descriptions, images and pricing are accurate.

However:

  • colours may vary depending on your screen settings;
  • product measurements may vary slightly;
  • packaging may change without notice;
  • product images are for illustration purposes.

Minor variations do not constitute defects.

4. Orders

Submitting an order does not automatically create a binding contract.

Your order is considered an offer to purchase.

Oopsie Bow reserves the right to:

  • refuse any order;
  • limit quantities;
  • cancel suspected fraudulent orders;
  • refuse orders where pricing or stock errors occurred;
  • cancel duplicate or suspicious transactions.

If payment has already been received for a cancelled order, a full refund will be issued.

5. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice.

While every effort is made to ensure pricing accuracy, obvious pricing errors may result in cancellation of an order before dispatch.

6. Payment

Payment must be received in full before any order is dispatched.

We accept payment through Shopify's approved payment gateways.

Oopsie Bow never stores customers' card information.

7. Shipping

Shipping times are estimates only.

Oopsie Bow is not responsible for delays caused by:

  • courier companies;
  • weather;
  • strikes;
  • customs;
  • public holidays;
  • incorrect delivery addresses;
  • circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery.

Ownership remains with Oopsie Bow until payment has been received in full.

8. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Nothing in these Terms limits any rights granted under South African consumer legislation.

9. Children's Products

Oopsie Bow products are intended for use under appropriate adult supervision where applicable.

Customers are responsible for ensuring products are suitable for the child's age and circumstances.

Small accessories may present a choking hazard for young children.

Never leave infants or toddlers unattended while wearing hair accessories.

Oopsie Bow accepts no liability arising from improper use, misuse or failure to supervise children.

10. Product Safety

Customers are responsible for:

  • inspecting products before use;
  • discontinuing use if damage occurs;
  • keeping products away from children where appropriate;
  • following any care instructions provided.

11. Intellectual Property

All content on this website, including:

  • logos;
  • branding;
  • photographs;
  • graphics;
  • product descriptions;
  • website design;
  • text;
  • videos;
  • artwork;

is owned by or licensed to Oopsie Bow and is protected by copyright, trademark and intellectual property laws.

You may not copy, reproduce, distribute or use any content without our prior written permission.

12. Acceptable Use

You agree not to:

  • use the website for unlawful purposes;
  • interfere with website security;
  • introduce malicious software;
  • scrape website content;
  • attempt unauthorised access;
  • impersonate another person;
  • submit false information.

We reserve the right to terminate access for misuse.

13. Limitation of Liability

To the fullest extent permitted by law, Oopsie Bow shall not be liable for:

  • indirect damages;
  • consequential damages;
  • loss of profits;
  • loss of business;
  • emotional distress;
  • interruption of business;
  • delays beyond our reasonable control;
  • technical failures;
  • third-party service interruptions.

Nothing in these Terms excludes liability that cannot legally be excluded under South African law.

14. Indemnity

You agree to indemnify and hold harmless Oopsie Bow, its owners, employees and service providers against claims, losses, damages, legal costs and expenses arising from:

  • your misuse of the website;
  • breach of these Terms;
  • unlawful conduct;
  • infringement of third-party rights.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy and POPIA.

By using our website, you consent to such processing.

16. Promotions and Discount Codes

Promotions are subject to availability.

Oopsie Bow reserves the right to:

  • withdraw promotions;
  • cancel discount codes;
  • correct promotional errors;
  • refuse misuse of coupons.

Discounts cannot normally be applied after an order has been completed.

17. Force Majeure

Oopsie Bow is not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • fire;
  • floods;
  • pandemics;
  • strikes;
  • government restrictions;
  • power failures;
  • internet outages;
  • courier disruptions.

18. Third-Party Links

Our website may contain links to third-party websites.

Oopsie Bow is not responsible for the content, privacy practices or services provided by those websites.

19. Changes to These Terms

We may amend these Terms at any time.

The updated version becomes effective once published on this website.

Continued use of the website constitutes acceptance of the revised Terms.

20. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

Where applicable, consumers retain all rights afforded under the Consumer Protection Act and other mandatory legislation.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our:

  • Privacy Policy;
  • Shipping Policy;
  • Return & Refund Policy;

constitute the entire agreement between you and Oopsie Bow regarding your use of the website and purchases made through it.

23. Contact Information

Oopsie Bow

Email: oopsiebow@outlook.com

Business Hours:

Monday – Friday

08:00 – 17:00 (South African Standard Time)

Legal Notice

Nothing in these Terms excludes, restricts or limits any rights or remedies that consumers are entitled to under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, POPIA or any other applicable South African legislation. Where any provision of these Terms conflicts with mandatory South African law, the applicable legislation will prevail.

This Terms of Service is suitable for publication on your Shopify store and is intentionally drafted to provide strong protection for your business while remaining compliant with South African consumer law.