Shipping policy

Oopsie Bow Shipping & Delivery Policy

Effective Date: 25 July 2026

Thank you for shopping with Oopsie Bow.

This Shipping & Delivery Policy applies to all purchases made through our website.

By placing an order with Oopsie Bow, you agree to this policy, subject to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and all other applicable South African laws.

1. Delivery Area

Oopsie Bow currently delivers to physical addresses within South Africa only.

Unfortunately, we do not deliver internationally at this time.

We are unable to deliver to PO Boxes. Customers must provide a complete and accurate physical delivery address where someone will be available to receive the parcel.

Delivery to farms, mines, remote areas, estates or other outlying locations may require additional delivery time.

2. Courier Service

Oopsie Bow uses Aramex Store-to-Door for deliveries.

Should operational requirements make it necessary, we reserve the right to use another reputable courier service offering a similar level of service.

3. Processing Time

Orders are generally processed within 3-5 business days after payment has been successfully received.

Orders are not processed, dispatched or delivered on:

  • Saturdays
  • Sundays
  • South African public holidays

Processing times may increase during promotional periods, holidays or high order volumes.

4. Delivery Time

Once your order has been dispatched, estimated delivery is:

5 working days

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on:

  • your delivery location;
  • courier operations;
  • weather conditions;
  • public holidays;
  • peak shopping periods;
  • circumstances beyond our reasonable control.

5. Shipping Costs

Shipping costs are calculated during checkout and displayed before payment is completed.

From time to time, Oopsie Bow may offer free shipping promotions, which will be subject to specific promotional terms.

6. Order Tracking

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Customers are responsible for monitoring their shipment using the provided tracking details.

7. Delivery Requirements

Someone aged 18 years or older should be available to accept delivery at the supplied address.

If no one is available:

  • the courier may attempt redelivery;
  • leave the parcel at a collection point where applicable;
  • charge additional delivery fees; or
  • return the parcel to Oopsie Bow.

Additional delivery charges resulting from failed delivery attempts may be payable by the customer.

8. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate and complete.

Oopsie Bow cannot be held responsible for:

  • delays;
  • failed deliveries;
  • returned parcels; or
  • additional courier charges

resulting from incorrect, incomplete or inaccurate delivery details provided during checkout.

Where a parcel is returned due to incorrect address information, the customer will be responsible for any additional shipping costs before the order can be resent.

9. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur.

Oopsie Bow is not responsible for delays caused by:

  • courier network disruptions;
  • severe weather;
  • strikes or industrial action;
  • civil unrest;
  • road closures;
  • natural disasters;
  • customs or government actions;
  • power outages;
  • system failures; or
  • any event beyond our reasonable control.

Such delays do not automatically entitle customers to a refund, cancellation or compensation where prohibited by law.

10. Damaged or Missing Parcels

If your parcel arrives damaged or appears to have been tampered with:

  • notify the courier immediately where possible;
  • contact Oopsie Bow within 48 hours of delivery; and
  • provide photographs of the packaging and products.

Failure to report transit damage promptly may affect our ability to investigate or assist.

11. Lost Parcels

If your parcel has not arrived within a reasonable period after dispatch, please contact us.

We will work with Aramex to investigate the shipment before considering replacement or refund options where appropriate.

12. Risk and Ownership

Ownership of the goods passes to you once full payment has been received.

Risk in the goods passes to the customer upon delivery to the address provided during checkout.

13. Delivery Refusals

If a customer refuses delivery without lawful reason, or fails to collect a parcel where applicable:

  • original shipping charges are non-refundable;
  • return courier charges may be deducted from any approved refund; and
  • additional courier fees may apply before the parcel is resent.

14. Contact Us

For any shipping enquiries, please contact:

Oopsie Bow Customer Support

📧 oopsiebow@outlook.com

Please include:

  • Your Order Number
  • Full Name
  • Delivery Address
  • A description of your enquiry