Refund policy

Oopsie Bow Return & Refund Policy

Effective Date: 25 July 2026

Thank you for shopping with Oopsie Bow.

We take pride in supplying quality hair accessories for little ones. Please read this policy carefully before making a purchase.

By placing an order with Oopsie Bow, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

This policy is subject to the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and all other applicable South African laws.

1. General Policy

Due to the nature of our products, Oopsie Bow aims to keep returns to the minimum permitted by law.

Returns will only be accepted where required by applicable South African legislation or where expressly provided for in this policy.

2. Change of Mind

Oopsie Bow does not accept returns, exchanges or refunds simply because:

  • You changed your mind;
  • You ordered the wrong item;
  • You no longer want the item;
  • The colour or style differs slightly from what you expected due to screen settings or photography;
  • The item was purchased as a gift but is no longer wanted.

Any exchange or refund for these reasons is entirely at Oopsie Bow's discretion.

3. Hygiene Products

For hygiene and safety reasons, hair accessories that have been:

  • worn;
  • used;
  • tried on;
  • damaged after delivery;
  • altered; or
  • removed from sealed packaging where applicable

cannot be returned unless they are defective as defined by the Consumer Protection Act.

4. Defective or Incorrect Items

If you receive an item that is:

  • defective;
  • damaged during transit;
  • materially different from what was ordered; or
  • incorrect,

please contact us within 3 business days of delivery.

Customers should provide:

  • Order number
  • Description of the issue
  • Clear photographs showing the problem

Oopsie Bow may request additional information before approving any return.

Where required by South African law, we will repair, replace or refund defective goods in accordance with the CPA.

5. Return Conditions

Approved returns must:

  • be authorised by Oopsie Bow before being sent back;
  • include all original packaging where reasonably possible;
  • include all accessories supplied;
  • not show signs of misuse, abuse or negligence;
  • be securely packaged.

Returns sent without prior approval may be refused.

6. Return Shipping

Where a return is due to:

  • customer error;
  • incorrect ordering;
  • change of mind (where accepted);
  • refusal of delivery; or
  • failure to collect the parcel,

the customer is responsible for all courier costs.

Where required by law for defective goods, Oopsie Bow will arrange or reimburse reasonable return shipping costs.

7. Inspection of Returned Goods

All returned items are inspected before any refund, replacement or exchange is processed.

Oopsie Bow reserves the right to decline a refund where:

  • the product has been used;
  • the product has been intentionally damaged;
  • the defect resulted from misuse;
  • the product has been modified;
  • the issue falls outside the protections provided by applicable law.

8. Refund Method

Where a refund is approved:

  • refunds will be processed using the original payment method whenever reasonably possible;
  • shipping charges are non-refundable unless required by law;
  • payment processing fees that cannot be recovered from payment providers may be deducted where legally permitted;
  • refunds generally take 5–10 business days to reflect depending on your bank or payment provider.

9. Sale Items

Items marked as:

  • Sale
  • Clearance
  • Promotional
  • Discounted

may not be returned solely because of a change of mind unless required by South African law.

10. Gift Cards

Gift cards, vouchers and promotional credits:

  • are non-refundable;
  • cannot be exchanged for cash;
  • cannot be replaced if lost or stolen unless required by law.

11. Refused Deliveries

If a customer refuses delivery or fails to collect a parcel that is returned to Oopsie Bow:

  • the original shipping fee will not be refunded;
  • return courier costs may be deducted from any refund;
  • any additional courier charges incurred may also be deducted.

12. Incorrect Delivery Address

Customers are responsible for providing accurate delivery information.

Oopsie Bow is not responsible for delays, failed deliveries or additional courier costs resulting from incorrect or incomplete addresses supplied by the customer.

If an order is returned due to an incorrect address, additional shipping charges will apply before the parcel is resent.

13. Contact Us

For return requests, please contact:

Oopsie Bow Customer Support

Email: oopsiebow@outlook.com

Please include:

  • Order Number
  • Full Name
  • Description of the issue
  • Photographs (if applicable)

Important Legal Notice

Nothing in this policy limits or excludes any rights that consumers have under the Consumer Protection Act or any other applicable South African legislation. Where this policy conflicts with mandatory provisions of South African law, the applicable law will prevail.

This version is intentionally retailer-friendly: it minimizes discretionary returns, places responsibility on customers where the law allows (such as change-of-mind returns and incorrect addresses), requires authorization before returns, and preserves only the consumer rights that South African law makes mandatory.